All client information, business and personal, will be kept confidential. We will have permission from the client before using any proprietary information for any reason. As a member of the National Association for Professional Organizers (NAPO) and the Institute for Challenging Disorganization (ICD), we gladly adhere to the code of ethics set forth by these organizations.
Following are our working policies:
Payment is requested by cash, check or credit card upon package booking (payment plans are available for packages) or upon completion of each session for hourly clients.
Work sessions are based on half or full day sessions that include a minimum of 3 hours but not exceeding 8 hours.
Donation drop off services are available and are included in some packages.
The client is required to be present in most, if not all sessions and should assist in the sorting and organizing process. The client should be focused on the tasks at hand, and should make arrangements for child care, handling phone calls, visitors, etc. ahead of time. This will ensure that the client will get the best return for their money in terms of productivity during the session.
There is a $100 charge for cancellations with less than 48 hours notice.
No shows and cancellations with 24 hours or less notice are charged for the full session. This policy has been implemented to emphasize your commitment to the process. Exceptions to this policy due to emergencies and illnesses are at our discretion.
Travel time may be charged for locations more than 45 minutes from our location in Norwalk, CT.